Fraud Management Specialist

About Horizon

Horizon is a fast-growing connectivity and ICT provider, and part of the Zain Iraq Group, one of the largest telecommunication players in the region. We specialize in fixed and mobile connectivity, digital services, data center solutions, and enterprise ICT products. Horizon is committed to transforming Iraq's digital landscape through innovation, reliability and customer experience.

Role Summary

As the Fraud Management Specialist, you will detect, investigate and prevent revenue-impacting fraud across Horizon's revenue cycle. Reporting to the Revenue Assurance & Control Manager, you will build and run fraud controls, analyze anomalies, and quantify financial impact. You will serve as Horizon's first line of defense against fraud, protecting the company's revenue, customers and reputation.

Responsibilities

• Monitor transactions and billing data to detect anomalies, suspicious activity and service misuse.
• Build and maintain fraud-detection rules, alerts and controls across the revenue cycle.
• Investigate suspected fraud cases, determine root cause, method and financial impact.
• Prepare investigation files and recommend corrective and preventive actions.
• Support technical, legal, compliance and regulatory investigations related to fraud.
• Recommend and help implement controls that close identified fraud vulnerabilities.
• Report fraud trends, exposure and recovered amounts to the RA & Control Manager.
• Protect company assets, customers and reputation from fraud-related threats.

Qualifications