ICT Pre-Sales – Software & Licensing Expert

About Horizon

Horizon is a fast-growing connectivity and ICT provider, and part of the Zain Iraq Group, one of the largest telecommunication players in the region. We specialize in fixed and mobile connectivity, digital services, data center solutions, and enterprise ICT products. Horizon is committed to transforming Iraq's digital landscape through innovation, reliability and customer experience.

Role Summary

As the Software and Licensing Expert, you will own the design, costing, and proposal delivery for all software, licences and SaaS opportunities across Horizon's ICT portfolio, including CRM, ERP, collaboration, productivity platforms, and vertical SaaS applications. Reporting to the ICT Pre-Sales Manager, you will translate client requirements into tailored solutions with detailed BOMs and TCO models and deliver complete proposals on time and within margin thresholds. You will serve as Horizon's technical authority on SaaS and software solutions.

Responsibilities

• Assess incoming ICT leads involving software platforms, SaaS solutions, and licensing requirements for technical and commercial feasibility.
• Define qualification criteria for SaaS opportunities: deployment model, integration complexity, user volume, and total cost of ownership.
• Coordinate with KAMs to ensure lead briefs contain sufficient technical information before Pre-Sales engagement.
• Design end-to-end SaaS and software solution architectures tailored to client requirements, including platform selection, integration points, and licensing structure.
• Draft and deliver complete technical and commercial proposals for SaaS and Software opportunities, ensuring on-time submission.
• Cover key solution domains: CRM, ERP, collaboration and productivity platforms, and vertical SaaS applications.
• Build detailed Bills of Materials (BOM) and cost models for software proposals, ensuring alignment with Horizon's catalogue and margin thresholds.
• Document solution designs clearly to support client presentations and internal review.
• Trigger RFQ requests to the Partnerships team for SaaS and software vendor pricing.
• Validate vendor quotes against reference pricing and flag discrepancies before integrating into proposals.
• Support the Partnerships Manager in evaluating new SaaS vendors and assessing their commercial terms.
• Own proposals' quality and completeness for all Software and SaaS submissions.
• Participate in client-facing technical discussions, solution presentations, and proof-of-concept scoping sessions alongside KAMs.
• Address technical objections and adapt solution scope based on client feedback during the proposal stage.
• Document lost deal feedback with root cause analysis (pricing, scope, competition) and submit to Product Management monthly.

Qualifications